Return policy

Refund and Return Policy

Order Cancellation

We accept order cancellation requests before the order has been shipped. If you cancel your order before shipment, you will receive a full refund.

Once your order has been shipped, we are unable to cancel the order.

Returns

We accept returns for eligible products. Customers may request a return within 14 days after receiving their order.

To be eligible for a return, the item must be unused, in its original condition, and include the original packaging. Customers must provide proof of purchase, such as an order confirmation or receipt.

Please contact our customer service team before returning any item. Do not send products back without receiving return instructions from us.

Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

No restocking fees will be charged for returned products.

Refunds

Once we receive and inspect your returned item, we will send you a confirmation email regarding the approval or rejection of your refund.

If your return is approved, your refund will be processed and automatically credited to your original payment method within a certain number of business days.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account or payment account again.

Then contact your credit card company or payment provider, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

Email: support@ruralmarket.shop

Return Address

Please contact our customer service team at:

Email: support@ruralmarket.shop

to receive the return address and further return instructions.